Digital Capability Through Intertek Academy

In the first episode of our Intertek Academy podcast series, we explore how digital learning platforms are helping organizations strengthen internal expertise, stay aligned with evolving standards, and build confidence across teams and global operations.

Joined by Angelique Brouillard, Program Manager for Risk, IT and Training, AI Innovation for Business Assurance, this short 6-minute conversation highlights why trusted, on-demand learning is becoming essential for quality, risk, sustainability, and operational resilience.

Tune in to learn more!

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Transcript

Host:   

Hello and welcome to Intertek’s Assurance in Action podcast series, where we dive into a number of different assurance and sustainability matters. 

In today’s episode, we’re exploring how digital platforms like Intertek Academy are helping organizations stay ahead of evolving industry standards, strengthen internal capabilities, and build greater confidence in day-to-day operations. 

As industries continue to face rapid change, access to trusted expertise, technical insights, and practical guidance has never been more important. 

By making trusted technical insights and practical guidance available at any time, organizations can support consistent standards across teams, sites, and global operations. 

To help us unpack this topic, I’m joined by Angelique Brouillard, Program Manager for Risk, IT and Training, AI Innovation, for Business Assurance. 

Angelique, welcome, and thank you for joining us. 

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## Segment 1: Setting the Scene 

Angelique:   

Thank you, it’s great to be here. 

This is such an important topic.  organizations today are operating in increasingly complex environments. 

Whether we’re talking about assurance, sustainability, quality, or risk management, the ability to quickly access trusted expertise and apply it consistently across teams has become a real business priority. 

That’s where digital platforms like Intertek Academy are making a significant difference. 

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## Segment 2: Why Intertek Academy Matters 

Host:   

That’s a great point. 

Can you tell us more about how Intertek Academy helps organizations strengthen capability in a practical way? 

Angelique:   

Absolutely. 

The real value of Intertek Academy is that it helps turn technical expertise into something scalable and actionable. 

Organizations can provide their teams with direct access to trusted frameworks, industry best practices, and up-to-date standards, all through a digital platform that supports consistency across multiple locations and functions. 

This is especially important for businesses that need to maintain alignment across global operations while still responding to local requirements and sector-specific challenges. 

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## Segment 3: Business Impact  

Host:   

And from a business perspective, what impact does that consistency create? 

Angelique:   

It creates confidence. 

When teams are aligned around the same standards, methodologies and expectations, organizations can reduce risk, improve operational performance, and strengthen trust with customers and stakeholders. 

Digital capability platforms help businesses move faster without compromising quality or compliance. 

And that’s becoming increasingly critical as industry expectations continue to evolve. 

At Intertek, we are strictly service orientated. We offer Testing, Certification and Inspection services. Our performance relies on three main assets: human beings, their connecting tools and their equipment and devices.  

From traditional to innovative testing, from System Certification Audits to Second Party Audits, it is our people that make the difference. We believe in constant investment in our human capital. We provide them with free access to Intertek Academy. 

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## Segment 4: Looking Ahead 

Host:   

Looking ahead, where do you see digital capability platforms like Intertek Academy adding even more value? 

Angelique:   

I think the future is all about agility and resilience. 

As standards, sustainability expectations, and regulatory requirements continue to shift, organizations need faster ways to scale expertise and maintain consistency. 

Platforms like Intertek Academy will continue to play a major role in helping businesses stay informed, future-ready, and confident in how they operate. 

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## Outro 

Host:   

That brings us to the end of today’s podcast. Angelique, thank you so much for joining us and for sharing your insights. It’s been a pleasure having you with us. 

And to our listeners, thank you for joining the Assurance in Action podcast.    

If you’d like to get in touch with our team, please email us at business.assurance@intertek.com. 

Until next time, goodbye, and thank you for listening.